{"id":4350,"date":"2025-01-27T18:33:59","date_gmt":"2025-01-27T18:33:59","guid":{"rendered":"https:\/\/ilgihost.com\/?page_id=4350"},"modified":"2025-01-27T18:34:58","modified_gmt":"2025-01-27T18:34:58","slug":"hizmet-politikasi","status":"publish","type":"page","link":"https:\/\/ilgihost.com\/en\/hizmet-politikasi\/","title":{"rendered":"Service Policy"},"content":{"rendered":"

 <\/p>\n

\u00c7al\u0131\u015fma Saatleri<\/b>
\n\u2022 Telefon Destek: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00
\n\u2022 Bildirim\/E-Posta Muhasebe B\u00f6l\u00fcm\u00fc: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00
\n\u2022 Bu saatler d\u0131\u015f\u0131ndaki talepler ertesi i\u015f g\u00fcn\u00fc cevapland\u0131r\u0131lacakt\u0131r.
\n\u2022 Bildirim\/E-posta Teknik Destek: 365 G\u00fcn, 24 Saat
\n\u2022 Haftai\u00e7i, haftasonu ve resmi tatiller de dahil 24 saat i\u00e7inde geri d\u00f6n\u00fc\u015f hedefi verilmektedir.
\nBu s\u00fcre yo\u011funlu\u011fa g\u00f6re de\u011fi\u015fiklik g\u00f6sterebilmektedir.<\/p>\n

Sipari\u015f Onaylama ve Hesap A\u00e7\u0131l\u0131\u015f\u0131<\/b>
\n\u2022 Kredi kart\u0131 ile \u00f6deme yap\u0131ld\u0131\u011f\u0131nda hesab\u0131n\u0131z, \u00f6demeyi takiben, otomatik olarak birka\u00e7 dakika i\u00e7inde aktif hale gelir.
\n\u2022 Banka havalesi ve PTT kanal\u0131 ile \u00f6deme yap\u0131ld\u0131\u011f\u0131nda, y\u00f6netim panelinize giri\u015f yap\u0131p \u00f6deme bildiriminde bulunman\u0131z gerekir.
\n\u2022\u00d6deme bildiriminiz bize ula\u015ft\u0131ktan sonra; \u00e7al\u0131\u015fma saatleri i\u00e7inde 30 dakikada, \u00e7al\u0131\u015fma saatleri d\u0131\u015f\u0131nda ertesi i\u015f g\u00fcn\u00fc gerekli kontroller yap\u0131larak \u00f6demeniz kaydedilir.
\n\u2022Hesab\u0131n\u0131z, \u00f6deme bilgileriniz i\u015flendikten sonra a\u00e7\u0131l\u0131r.
\n\u2022 7 g\u00fcn i\u00e7erisinde \u00f6demesi yap\u0131lmayan sipari\u015fler sistem taraf\u0131ndan otomatik olarak iptal edilecektir.<\/p>\n

Kampanyalar\u0131m\u0131z<\/b>
\n\u2022\u0130LG\u0130 NET yapt\u0131\u011f\u0131 kampanyalarda m\u00fc\u015fterilere ayl\u0131k olarak sundu\u011fu fiyatlar\u0131n en az bir sene de\u011fi\u015fmeyece\u011fini taahh\u00fct eder.
\n\u2022Kampanyal\u0131 \u00fcr\u00fcn ya da paket fiyat\u0131 bir sene sonra o andaki fiyatlarla revize edilir.<\/p>\n

Para \u0130adesi Hakk\u0131n\u0131z<\/b>
\n\u2022 M\u00fc\u015fteri memnuniyeti kurumumuzun \u00f6nceli\u011fidir. Sat\u0131\u015ftaki \u00fcr\u00fcn ve hizmetlerimizde, memnuniyetsizlik halinde ko\u015fulsuz \u015farts\u0131z 30 g\u00fcnl\u00fck para iade garantisi vard\u0131r.
\n\u2022 Sat\u0131n alma sonras\u0131 ilk 5 g\u00fcn i\u00e7inde, y\u00f6netim paneli sayfas\u0131ndan gerek\u00e7enizi a\u00e7\u0131klayan bir mesajla bizimle ileti\u015fime ge\u00e7meniz halinde durumunuz de\u011ferlendirilecektir.
\n\u2022 De\u011ferlendirme sonras\u0131, hakl\u0131 gerek\u00e7enizde \u00f6dedi\u011finiz \u00fccretin tamam\u0131 iade edilecektir.
\n\u2022 Her t\u00fcrl\u00fc geri bildiriminiz size daha iyi hizmet sunabilmemiz ad\u0131na bizim i\u00e7in de\u011ferlidir.
\n\u2022 \u0130LG\u0130 NET hizmet s\u00f6zle\u015fmesine ayk\u0131r\u0131 hareket edildi\u011finde para iadesi olmayacakt\u0131r.
\n\u2022 Alan ad\u0131 kayd\u0131 (domain name registration), SSL serfitikalar\u0131, statik IP, canl\u0131 destek mod\u00fcl\u00fc, kurulum hizmeti, kampanyal\u0131 \u00fcr\u00fcn i\u00e7erisindeki verilen hediyeler, antivirus ve g\u00fcvenlik yaz\u0131l\u0131mlar\u0131 ve Parallels \u00fcr\u00fcnlerinde \u00fccret iadesi yap\u0131lamamaktad\u0131r.<\/p>\n

\u0130zin Verilmeyen Site \u0130\u00e7eri\u011fi ve Yaz\u0131l\u0131mlar<\/b>
\n\u2022 Lisans\u0131z ya da deneme s\u00fcresi bitmi\u015f yaz\u0131l\u0131mlar\u0131n kullan\u0131lmas\u0131na izin verilmez.
\n\u2022 T.C. Kanunlar\u0131na ayk\u0131r\u0131 yaz\u0131l\u0131, g\u00f6rsel, sesli i\u00e7erik yay\u0131nlamak kesinlikle yasakt\u0131r.
\n\u2022 Spam g\u00f6nderme ve g\u00f6nderen yaz\u0131l\u0131mlar\u0131n kullan\u0131lmas\u0131na izin verilmez.
\n\u2022 Vir\u00fcs ve vir\u00fcs da\u011f\u0131tan yaz\u0131l\u0131mlar\u0131n kullan\u0131lmas\u0131 yasakt\u0131r.
\n\u2022 Her t\u00fcrl\u00fc erotik ve porno i\u00e7erik yasakt\u0131r.
\n\u2022 Da\u011f\u0131t\u0131m lisans haklar\u0131na sahip olunmayan MP3, Divx, Warez, film, m\u00fczik, g\u00f6r\u00fcnt\u00fc gibi dijital materyallerin payla\u015f\u0131m\u0131 ve yay\u0131nlanmas\u0131 yasakt\u0131r.<\/p>\n

Hesap Kapatma ve El Koyma Durumlar\u0131<\/b>
\n\u2022 Site i\u00e7eri\u011fi ve kullan\u0131lan yaz\u0131l\u0131mlar konusundaki kurallara uymayan kullan\u0131c\u0131lar e-posta ya da telefon ile \u00f6nce uyar\u0131 al\u0131r.
\n\u2022 Sonras\u0131nda ki ilk 24 saat ilgili uyar\u0131 hakk\u0131nda d\u00fczeltme yap\u0131lmamas\u0131 halinde hesap kapat\u0131lacak ve i\u00e7erik sunuculardan taraf\u0131m\u0131zca silinecektir.
\n\u2022 \u0130LG\u0130 NET, hizmet s\u00f6zle\u015fmesi ve politikalar\u0131nda bulunan kurallar\u0131 ihlal eden kullan\u0131c\u0131lar\u0131n\u0131n; hesaplar\u0131n\u0131 ask\u0131ya alma, kapatma, silme hakk\u0131n\u0131 kendinde sakl\u0131 tutar.<\/p>\n

Kullan\u0131c\u0131 S\u00f6zle\u015fmeleri ve Faturalama<\/b>
\n\u2022 Yeni hesap a\u00e7an kullan\u0131c\u0131lara hizmet s\u00f6zle\u015fmesinin bir kopyas\u0131 e-posta ile ve ilk ay \u00f6demesinin faturas\u0131 3 i\u015f g\u00fcn\u00fc i\u00e7inde posta ile g\u00f6nderilir.
\n\u2022 Daha sonraki aylarda \u00f6demeyi takiben yeni fatura d\u00fczenlenir ve 3 i\u015f g\u00fcn\u00fc i\u00e7erisinde m\u00fc\u015fteriye g\u00f6nderilir.<\/p>\n

Alan Ad\u0131 Kay\u0131t ve Yenileme<\/b>
\n\u2022 \u0130LG\u0130 NET \u00fczerinden alan ad\u0131 kayd\u0131 yapt\u0131r\u0131ld\u0131\u011f\u0131nda, alan ad\u0131n\u0131n kay\u0131t s\u00fcresi dolmas\u0131na kalan son 90, 60, 30, 7 ve 1 g\u00fcnde m\u00fc\u015fterilerimiz e-posta ile
\nyenileme zaman\u0131 yakla\u015fmas\u0131 hakk\u0131nda uyar\u0131lacakt\u0131r.
\n\u2022 Alan ad\u0131 kay\u0131t ve yenileme \u00fccretleri \u0130lgiHost domain sayfas\u0131nda g\u00fcncellenerek belirtilir.<\/p>\n

Hosting Hesab\u0131 Yenileme<\/b>
\n\u2022 Hosting hesaplar\u0131 o ay i\u00e7inde m\u00fc\u015fteriden iptal talebi gelmedi\u011fi s\u00fcrece otomatik olarak yenilenir.
\n\u2022 M\u00fc\u015fterilerin elle \u00f6deme yapt\u0131\u011f\u0131 hesaplar \u00f6deme gelmedi\u011fi taktirde 7 g\u00fcn sonra ask\u0131ya al\u0131n\u0131r. 1 ay i\u00e7inde \u00f6deme yap\u0131lmazsa ilgili hesap sunuculardan silinir.<\/p>\n

Haz\u0131r veya \u00d6zel Yaz\u0131l\u0131mlar<\/b>
\n\u2022 \u0130LG\u0130 NET, Fantastico ve Parallels Plesk taraf\u0131ndan sa\u011flanan 3. parti a\u00e7\u0131k kaynak kodlu yaz\u0131l\u0131mlar\u0131n y\u00fcklenmesi imkan\u0131n\u0131 t\u00fcm servisleri ile \u00fccretsiz olarak vermektedir.<\/p>\n

M\u00fc\u015fteri Destek \u015eartlar\u0131 ve S\u00f6zle\u015fmesi<\/b>
\n\u2022 \u0130LG\u0130 NET m\u00fc\u015fterilerinin her t\u00fcrl\u00fc soru, sorun ve isteklerine \u00e7al\u0131\u015fma saatleri i\u00e7erisinde 30 dakikada, \u00e7al\u0131\u015fma saatleri d\u0131\u015f\u0131nda da 8 saatte geri d\u00f6nmeyi taahh\u00fct eder.
\n\u2022 \u00c7al\u0131\u015fma saatleri ve destek \u015fekilleri sayfan\u0131n sonunda belirtilmi\u015ftir.<\/p>\n

Teknik Y\u00fck\u00fcml\u00fcl\u00fckler<\/b>
\n\u2022 Sunucular\u0131m\u0131zda kullan\u0131lan i\u015fletim sistemlerinin ve 3. parti yaz\u0131l\u0131mlar\u0131n en g\u00fcncel ve stabil versiyonlar\u0131 y\u00fckl\u00fcd\u00fcr.
\n\u2022 Sunucu network g\u00fcvenlik ve trafikleri anl\u0131k olarak takip edilmektedir.<\/p>\n

Sunucu Bak\u0131m ve Bilgilendirme<\/b>
\n\u2022 \u0130LG\u0130 NET \u00fczerindeki sunucular\u0131n bak\u0131m\u0131, ta\u015f\u0131nmas\u0131, donan\u0131m g\u00fcncellenmesi gerekli g\u00f6r\u00fcld\u00fc\u011f\u00fc takdirde m\u00fc\u015fteriler 1 hafta, 3 g\u00fcn ve 1 g\u00fcn \u00f6ncesinden kesinti i\u00e7in haber verilerek uyar\u0131lacakt\u0131r.
\n\u2022 Bu kesintiler bir sene i\u00e7inde toplam 24 saati ge\u00e7meyecek ve zorunlu kal\u0131nmad\u0131\u011f\u0131 taktirde mesai saatleri i\u00e7inde yap\u0131lmayacakt\u0131r.<\/p>\n

Resmi Y\u00fck\u00fcml\u00fcl\u00fckler<\/b>
\n\u2022 Eri\u015fim sa\u011flay\u0131c\u0131lar, y\u00f6netmelikle belirlenen esas ve us\u00fcller \u00e7er\u00e7evesinde tan\u0131t\u0131c\u0131 bilgilerini kendilerine ait internet ortam\u0131nda kullan\u0131c\u0131lar\u0131n ula\u015fabilece\u011fi \u015fekilde ve g\u00fcncel olarak bulundurmakla y\u00fck\u00fcml\u00fcd\u00fcr.
\n\u2022 Yer sa\u011flay\u0131c\u0131, yer sa\u011flad\u0131\u011f\u0131 i\u00e7eri\u011fi kontrol etmek veya hukuka ayk\u0131r\u0131 bir faaliyetin s\u00f6z konusu olup olmad\u0131\u011f\u0131n\u0131 ara\u015ft\u0131rmakla y\u00fck\u00fcml\u00fc de\u011fildir.
\n\u2022 Yer sa\u011flay\u0131c\u0131, yer sa\u011flad\u0131\u011f\u0131 hukuka ayk\u0131r\u0131 i\u00e7erikten, ceza sorumlulu\u011fu ile ilgili h\u00fck\u00fcmler sakl\u0131 kalmak kayd\u0131yla, bu kanunun 8. ve 9. maddelerine g\u00f6re haberdar edilmesi halinde ve teknik olarak imk\u00e2n bulundu\u011fu \u00f6l\u00e7\u00fcde hukuka ayk\u0131r\u0131 i\u00e7eri\u011fi yay\u0131ndan kald\u0131rmakla y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n

Kay\u0131t Tutma<\/b>
\n\u2022 Web, FTP ve SMTP sunucusuna gelen\/giden trafi\u011fin bilgilerini alt\u0131 ay boyunca saklamak ve olu\u015fan verilerin b\u00fct\u00fcnl\u00fck de\u011ferlerini (hash) zaman damgas\u0131 ile birlikte korumak ve gizlili\u011fini temin etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Bu bilgiler kaynak IP adresi, hedef IP adresi, istenilen URL, saat ve tarih ve komut detaylar\u0131 (HTTP get\/post) olarak tan\u0131mlanm\u0131\u015ft\u0131r.<\/p>\n

Anti-Spam<\/b>
\n\u2022 \u0130LG\u0130 NET en yeni spam \u00f6nleme y\u00f6ntem ve yaz\u0131l\u0131mlar\u0131 takip eder. E-posta sunucular\u0131nda g\u00fcncel spam koruma sistemlerini \u00e7al\u0131\u015ft\u0131r\u0131l\u0131r, sistemin elverdi\u011fi \u00f6l\u00e7\u00fcde spam mailler ayr\u0131\u015ft\u0131r\u0131larak kullan\u0131c\u0131lar\u0131n e-posta servislerinden yararlanmas\u0131n\u0131 sa\u011flar.<\/p>\n

Anti-Vir\u00fcs<\/b>
\n\u2022 Firmam\u0131z sunucular\u0131nda g\u00fcncel anti-vir\u00fcs programlar\u0131 y\u00fckl\u00fcd\u00fcr. Sistemin el verdi\u011fi \u00f6l\u00e7\u00fcde vir\u00fcsler temizlenir ve koruma sa\u011flan\u0131r.<\/p>\n

Yedekleme<\/b>
\nHaftal\u0131k ve Ayl\u0131k Yedekleme<\/i>
\n\u2022 \u0130LG\u0130 NET kullanm\u0131\u015f oldu\u011fu Disk sisteminden dolay\u0131 yedekleme yapmamaktad\u0131r. Yedekleme sorumlulu\u011fu m\u00fc\u015fteriye ait olup istedi\u011fi aral\u0131klarla manuel yedekleme yapabilir.
\n\u2022 Veri kay\u0131plar\u0131na kar\u015f\u0131 m\u00fc\u015fterilerimiz talep etmeleri halinde Haftal\u0131k ve Ayl\u0131k \u00fccretli yedekleme servisi sat\u0131n alabilir.<\/p>\n

Data Center ve Sunucu \u00d6zellikleri<\/b><\/p>\n

\u2022 \u0130LG\u0130 NET sunucular\u0131 ve sunucular\u0131n\u0131n bulundu\u011fu data center Almanya’da bulunmaktad\u0131r.
\n\u2022 T\u00fcm sunucular ekipmanlar ve kullan\u0131lan cihazlar \u0130LG\u0130 NET mal\u0131d\u0131r.
\n\u2022 Kiral\u0131k veya emanet \u00fcr\u00fcnler \u0130LG\u0130 NET taraf\u0131ndan kullan\u0131lmaz\/kulland\u0131r\u0131lmaz.<\/p>\n

Bizden g\u00fcncel haberler ve hizmetlerimiz hakk\u0131nda bilgi almak i\u00e7in bizi sosyal medya hesaplar\u0131m\u0131zdan takip edebilirsiniz.<\/p>","protected":false},"excerpt":{"rendered":"

  \u00c7al\u0131\u015fma Saatleri \u2022 Telefon Destek: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bildirim\/E-Posta Muhasebe B\u00f6l\u00fcm\u00fc: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bu saatler d\u0131\u015f\u0131ndaki talepler ertesi i\u015f g\u00fcn\u00fc cevapland\u0131r\u0131lacakt\u0131r. \u2022 Bildirim\/E-posta Teknik Destek: 365 G\u00fcn, 24 Saat \u2022 Haftai\u00e7i, haftasonu ve resmi tatiller de dahil 24 saat i\u00e7inde geri […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4350","page","type-page","status-publish","hentry"],"yoast_head":"\nHizmet Politikas\u0131 - \u0130lgi Host \u0130nternet Hizmetleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ilgihost.com\/en\/hizmet-politikasi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hizmet Politikas\u0131 - \u0130lgi Host \u0130nternet Hizmetleri\" \/>\n<meta property=\"og:description\" content=\"  \u00c7al\u0131\u015fma Saatleri \u2022 Telefon Destek: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bildirim\/E-Posta Muhasebe B\u00f6l\u00fcm\u00fc: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bu saatler d\u0131\u015f\u0131ndaki talepler ertesi i\u015f g\u00fcn\u00fc cevapland\u0131r\u0131lacakt\u0131r. \u2022 Bildirim\/E-posta Teknik Destek: 365 G\u00fcn, 24 Saat \u2022 Haftai\u00e7i, haftasonu ve resmi tatiller de dahil 24 saat i\u00e7inde geri […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ilgihost.com\/en\/hizmet-politikasi\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0130lgi Host \u0130nternet Hizmetleri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/ilgihost\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-27T18:34:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ilgihost.com\/wp-content\/uploads\/2025\/06\/ilgibg.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ilgihost\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ilgihost.com\\\/hizmet-politikasi\\\/\",\"url\":\"https:\\\/\\\/ilgihost.com\\\/hizmet-politikasi\\\/\",\"name\":\"Hizmet Politikas\u0131 - \u0130lgi Host \u0130nternet Hizmetleri\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ilgihost.com\\\/#website\"},\"datePublished\":\"2025-01-27T18:33:59+00:00\",\"dateModified\":\"2025-01-27T18:34:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ilgihost.com\\\/hizmet-politikasi\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ilgihost.com\\\/hizmet-politikasi\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ilgihost.com\\\/hizmet-politikasi\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\\\/\\\/ilgihost.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hizmet Politikas\u0131\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ilgihost.com\\\/#website\",\"url\":\"https:\\\/\\\/ilgihost.com\\\/\",\"name\":\"\u0130lgi Host\",\"description\":\"Siteniz i\u00e7in en do\u011fru tercih: En h\u0131zl\u0131 cPanel Hosting! 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