<\/p>\n
Working Hours<\/b>
\n\u2022 Phone Support: Weekdays (Monday \u2013 Friday) 09:00 AM \u2013 06:00 PM
\n\u2022 Billing Department Notifications \/ E-Mail Support: Weekdays (Monday \u2013 Friday) 09:00 AM \u2013 06:00 PM
\n\u2022 Requests submitted outside these working hours will be responded to on the next business day.
\n\u2022 Technical Support via Ticket\/E-Mail: Available 24\/7, 365 Days a Year.
\n\u2022 We aim to respond within 24 hours, including weekdays, weekends, and public holidays.
\nResponse times may vary depending on support workload and request volume.<\/p>\n
Order Approval & Account Activation<\/b>
\n\u2022 When payment is made via credit card, your account will be automatically activated within a few minutes after payment confirmation.
\n\u2022 For payments made via bank transfer or EFT, you must submit a payment notification through your client panel.
\n\u2022 After your payment notification is received, payments are processed within 30 minutes during working hours. Outside working hours, payments will be processed on the next business day after the necessary checks are completed.
\n\u2022 Your account will be activated once your payment information has been processed successfully.
\n\u2022 Orders that remain unpaid for 7 days will be automatically canceled by the system.<\/p>\n
Our Campaigns<\/b>
\n\u2022 \u0130LG\u0130 NET guarantees that the promotional prices offered to customers within campaigns will remain unchanged for at least one year.
\n\u2022 Promotional product or package prices will be revised according to the current pricing after one year.<\/p>\n
Refund Policy<\/b>
\n\u2022 Customer satisfaction is our top priority. All products and services sold by our company are covered by an unconditional 30-day money-back guarantee in case of dissatisfaction.
\n\u2022 If you contact us within 5 days after purchase through your client panel with a message explaining your reason, your request will be reviewed accordingly.
\n\u2022 After the evaluation process, the full amount paid will be refunded if your request is found to be valid.
\n\u2022 All feedback from our customers is valuable to us in order to improve our services and provide a better customer experience.
\n\u2022 No refund will be issued in cases of violation of the \u0130LG\u0130 NET Terms of Service.
\n\u2022 Refunds are not available for domain name registrations, SSL certificates, dedicated IP addresses, live support modules, installation services, promotional gifts included with campaign products, antivirus and security software, and Parallels products.<\/p>\n
Prohibited Website Content & Software<\/b>
\n\u2022 The use of unlicensed software or software with expired trial periods is strictly prohibited.
\n\u2022 Publishing any written, visual, or audio content that violates the laws of the Republic of T\u00fcrkiye is strictly forbidden.
\n\u2022 The use of spam-sending software or bulk mailing applications is not permitted.
\n\u2022 The use or distribution of viruses and malicious software is strictly prohibited.
\n\u2022 All forms of illegal or unethical pornographic content are prohibited.
\n\u2022 The sharing or publishing of digital materials such as MP3s, DivX files, warez, movies, music, or images without proper distribution rights or licenses is strictly prohibited.<\/p>\n
Account Suspension & Termination Conditions<\/b>
\n\u2022 Users who fail to comply with the rules regarding website content and software usage will first receive a warning via e-mail or phone.
\n\u2022 If the issue is not resolved within 24 hours after the initial warning, the account will be terminated and the related content will be permanently removed from our servers.
\n\u2022 \u0130LG\u0130 NET reserves the right to suspend, terminate, or delete the accounts of users who violate the rules stated in its Terms of Service and policies.<\/p>\n
Customer Agreements & Billing<\/b>
\n\u2022 A copy of the service agreement and the invoice for the first month\u2019s payment will be sent to new customers via e-mail within 3 business days.
\n\u2022 In the following months, a new invoice will be generated after payment and delivered to the customer within 3 business days.<\/p>\n
Domain Registration & Renewal<\/b>
\n\u2022 When a domain name is registered through \u0130LG\u0130 NET, customers will receive reminder e-mails 90, 60, 30, 7, and 1 day before the domain expiration date.
\n\u2022 Customers will be notified as the domain renewal date approaches.
\n\u2022 Domain registration and renewal fees are updated and published on the \u0130lgiHost domain page.<\/p>\n
Hosting Account Renewal<\/b>
\n\u2022 Hosting accounts are automatically renewed unless a cancellation request is submitted by the customer within the active billing period.
\n\u2022 Accounts using manual payment methods will be suspended 7 days after the due date if payment is not received. If payment is not completed within 1 month, the related account and data will be permanently deleted from the servers.<\/p>\n
Ready-Made & Custom Software<\/b>
\n\u2022 \u0130LG\u0130 NET provides free installation support for third-party open-source software supplied by Fantastico and Parallels Plesk across all hosting services.<\/p>\n
Customer Support Terms & Agreement<\/b>
\n\u2022 \u0130LG\u0130 NET commits to responding to all customer questions, issues, and requests within 30 minutes during working hours and within 8 hours outside working hours.
\n\u2022 Working hours and support methods are specified at the end of this page.<\/p>\n
Technical Responsibilities<\/b>
\n\u2022 The latest stable versions of the operating systems and third-party software used on our servers are installed and maintained.
\n\u2022 Server network security and traffic are monitored continuously in real time.<\/p>\n
Server Maintenance & Notifications<\/b>
\n\u2022 If maintenance, migration, or hardware upgrades are required on servers operated by \u0130LG\u0130 NET, customers will be notified about the scheduled interruption 1 week, 3 days, and 1 day in advance.
\n\u2022 Such interruptions will not exceed a total of 24 hours per year and, unless absolutely necessary, will not be performed during business hours.<\/p>\n
Legal Responsibilities<\/b>
\n\u2022 Access providers are required to keep their identification information available and up to date on their internet platforms in accordance with the procedures and principles defined by applicable regulations.
\n\u2022 Hosting providers are not obligated to monitor hosted content or investigate whether any activity is unlawful.
\n\u2022 However, upon notification in accordance with Articles 8 and 9 of the applicable law, hosting providers are obligated to remove unlawful content from publication to the extent technically possible, while criminal liability provisions remain reserved.<\/p>\n
Data Retention<\/b>
\n\u2022 Traffic information related to incoming and outgoing connections on Web, FTP, and SMTP servers is retained for six months. Integrity values (hash records) are stored together with timestamps to ensure data integrity and confidentiality. These records include source IP address, destination IP address, requested URL, date and time, and command details (HTTP GET\/POST).<\/p>\n
Anti-Spam<\/b>
\n\u2022 \u0130LG\u0130 NET continuously follows the latest anti-spam methods and software technologies. Our mail servers operate with up-to-date spam protection systems to filter spam e-mails as effectively as possible and ensure reliable e-mail service for users.<\/p>\n
Anti-Virus<\/b>
\n\u2022 Our servers are equipped with up-to-date anti-virus software. Viruses are cleaned and preventive protection is provided whenever technically possible.<\/p>\n
Backup Services<\/b>
\nWeekly & Monthly Backups<\/i>
\n\u2022 Due to the disk system used by \u0130LG\u0130 NET, automatic backups are not provided. Backup responsibility belongs to the customer, and manual backups can be performed at any time desired.
\n\u2022 To protect against data loss, customers may purchase weekly or monthly paid backup services upon request.<\/p>\n
Data Center & Server Infrastructure<\/b><\/p>\n
\u2022 \u0130LG\u0130 NET servers and the data center infrastructure are located in Germany.
\n\u2022 All server hardware and devices used by \u0130LG\u0130 NET are company-owned property.
\n\u2022 No rented or second-hand equipment is used by \u0130LG\u0130 NET.<\/p>\n
You can follow us on our social media accounts to receive the latest news and updates about our services.<\/p>","protected":false},"excerpt":{"rendered":"
\u00c7al\u0131\u015fma Saatleri \u2022 Telefon Destek: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bildirim\/E-Posta Muhasebe B\u00f6l\u00fcm\u00fc: Hafta \u0130\u00e7i (Pazartesi \u2013 Cuma) 09:00 \u2013 18:00 \u2022 Bu saatler d\u0131\u015f\u0131ndaki talepler ertesi i\u015f g\u00fcn\u00fc cevapland\u0131r\u0131lacakt\u0131r. \u2022 Bildirim\/E-posta Teknik Destek: 365 G\u00fcn, 24 Saat \u2022 Haftai\u00e7i, haftasonu ve resmi tatiller de dahil 24 saat i\u00e7inde geri […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4350","page","type-page","status-publish","hentry"],"yoast_head":"\n